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Frequently Asked Questions

Ordering & Payment
  • How can I order a product?
    All our products are made on demand, ensuring quality and exclusivity. Simply select your desired item, choose the size and color, and proceed to checkout. Since each piece is custom-made, please allow some processing time before shipping.
  • What payment methods do you accept?
    We accept payments via credit and debit cards, PayPal, and bank transfers. For seamless transactions, we use a secure payment gateway. Once your order is confirmed, you will receive a payment link to finalize the process.
Shipping & Delivery
  • What are the shipping options and delivery time?
    We offer Economy and Express shipping through trusted carriers like DHL and FedEx. Delivery time depends on the location, with express shipping typically arriving within 4 to 10 days.
  • Do you offer international shipping?
    Yes, we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout.
  • How is the clothing packaged for delivery?
    Each order is carefully packed to maintain the integrity of the fabric and design. Sustainable packaging is used whenever possible.
Returns & Issues
  • What should I do if my order is damaged?
    If your order arrives damaged, please contact us immediately with photos of the issue. We will work with you to resolve the matter as quickly as possible.
  • Do you offer returns or exchanges?
    Since all items are printed on demand, returns are accepted only in cases of defects or incorrect orders. If you have any issues, please reach out within 7 days of receiving your order.
Additional Information
  • Can I pick up my order in person?
    Yes, local pickup is available in Skopje, North Macedonia. Please contact us in advance to arrange pickup details.
  • How can I contact you for further inquiries?
    You can reach us via email or through the contact form on our website. We are happy to assist you with any questions!

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